SHIPPING AND RETURNING
Why hasn’t my order shipped yet?
We aim to ship all orders within two to three working days. There may be a slight delay at times of high volumes (eg new product launches) or during holidays.
Why do you charge so much for shipping?
Our aim is to be as transparent as possible. We charge the full cost of the courier on top of the price, rather than simply charging more for the product. We believe this is more straightforward than pretending shipping is free.
We only offer one type of shipping - a courier that means the product is reliably tracked and requires a signature on arrival - because we think that is appropriate to the quality of the products sold.
Do you ship everywhere?
Yes, we ship to every country in the world, although some have some extra requirements. These include:
- Russia: Delivery not currently offered due to the ongoing conflict
- China: A citizen number is required, and shipments with multiple items have extra restrictions
- India: A tax ID number is required. Please include this in your shipping address
How do I return or exchange a product?
We offer free returns and exchanges. Simply go here and our distributor will send you a returns label within two working days. If you then keep your item in the original packaging, and attach the label, you can can drop it off at your nearest UPS drop-off point (or Royal Mail, in the UK).
TAXES AND DUTIES
Why am I charged duties and taxes at checkout?
We deliberately quote prices without duties or taxes throughout the site, only adding them at the checkout stage, because we think it's more transparent and easier to understand. We try to make it clear when prices are quoted that they are ex-duties/taxes.
Why are US prices in dollars, but in pounds everywhere else?
We have recently switched to showing US customers their price in dollars, to try and increase transparency as the US government introduces new tariffs and duties - specifically an extra 10% tariff from April 15, 2025, and duties and tariffs for the first time on goods below $800 from August 29, 2025.
Will I be charged duties and taxes when my product arrives in the country?
For most countries, no. We now charge all duties and taxes at checkout for the UK, EU and US. This means there is no extra charge when the order arrives in your country, and no interaction with local customs. The delivery will go straight through to you.
For other parts of the world, we are looking to change delivery to the same format.
Are taxes and duties refundable if I return or exchange an item?
For those countries where this is charged in advance - the UK, EU and US - yes, taxes and duties are refundable on a return.
For other countries they are not refundable on returns, as the charges are paid to the local government, not us. However, it can be possible to recover them through local customs. Processes vary, but please inquire with them and we will be happy to supply any extra paperwork, if needed.
For exchanges, duties should never be charged on the replacement. The second shipment is marked as an exchange, and should not be charged duties as a result. Do let us know if duties are charged incorrectly.
PRODUCTS OUT OF STOCK
Is a certain product going to be restocked soon?
We run a waiting list for every product, in order to keep those that are interested up to date with new stock. If you would like to be on a waiting list, please email support@permanentstyle.com with the product name, size and colour you are interested in.
How does the waiting list work?
You will receive an email from the Support team when a product comes back into stock. Usually, you will receive first notice of this availability - before any public announcement.
We do not reserve products, however, or put them aside for customers in advance. Except for occasional pre-orders on larger items.
PRODUCT INFORMATION
How do the products fit?
In generally, the products on Permanent Style tend to be moderately slim, but it’s always worth checking the detail on each one, as this will vary with the style. The products follow a fairly standard sizing pattern, with a Medium usually being equivalent to a size 40/50 jacket in ready-to-wear tailoring.
What size does Simon wear?
Simon is usually modelling the clothes, and is six-foot tall (183cm) with a 39-inch chest (99cm) and 33-inch waist (84cm). He usually wears a Medium or size 50, but this varies and is specified on each of the product pages.
You can see our guide to how items fit on our editor, Simon, here.
What size should I take?
We find the best way to check what size you are is to to use the measurements on the product page, and compare them to a similar item you like the fit of. This is more reliable than sending body measurements - particularly just height and weight - because fit preferences vary between individuals.
CARE AND WASHING
How do I look after my shirts?
We don’t include washing instructions on the shirts or in the packaging, preferring to keep information digitally here as a reference. It removes the point of needless labels and waste.
Shirts should be washed at 30 or 40 degrees with like colours, and hung to dry. Do not tumble dry and avoid dry cleaning if possible. Information on caring for knitwear can be found in our video here.
Why don’t you include spare buttons with the products?
For the same reason as above: we find such buttons often go unused, and have to be removed from the clothing. Instead, we hold spare buttons centrally, and are happy to supply them any time. Email support@permanentstyle.com if you would like some.